If your water is discolored, the Public Works Department can help!  In most cases, discolored water is temporary and should clear in a few hours or less.

How to troubleshoot discolored water

Discolored water can be caused by your home plumbing, water system maintenance in your area, or other water system activity in your neighborhood, such as fire hydrant use. People with discolored water usually describe it as yellow, brown, or rust-colored. Follow the steps below to determine the cause of discolored water, learn what you can do to resolve it, and know when to report it to us.

Follow these steps to determine if your home plumbing is the cause or if there is a discolored water event in your neighborhood.

Step 1: Compare hot and cold water.

  • If only the hot water is discolored: The color is likely from your water heater or pipes. Your water heater may need to be flushed or serviced. In some cases, color is from sediment inside the tank that has been temporarily stirred up. Copper or iron pipes that connect the water heater and the faucet can also contribute color. Depending on what color your water is, you will have different steps to take. See the colors later on this page for help.
  • If only the cold water is discolored, or the color is appearing in both hot and cold: Go to Step 2 to determine the extent of discolored water.

Step 2: Check all faucets inside and outside your home, including toilets.

  • If you see discoloration at some faucets, but not all: You may have an issue with the plumbing in specific locations in your home, not with the water coming into your home from the street. Find tips below for the specific color you’re seeing.
  • If you see discoloration at all faucets, including toilets: The color is not from a specific location in your home. Go to Step 3.

Step 3: Run a cold water faucet for one to two minutes.

  • ­­If running the water does not resolve discolored water: A discolored water event may have happened on your street or in your neighborhood. Find tips below for the specific color you’re seeing and report ongoing discoloration to the Public Works Department at 509-967-5434.
  • If the discoloration clears quickly after you run the water: There may be an issue with the plumbing in your home, as the color resolved when you brought in fresh water from the water main (pipe). If your home has older plumbing, you may often see discolored water when you turn on the tap after it hasn’t been used for awhile. Find tips below for the specific color you’re seeing.

Yellow, brown, or rust-colored water

There’s color when you first turn on the water, but it clears after you run it

This is due to old iron plumbing inside your home, which is not typical in West Richland as the majority of homes were constructed after 1970. You can run your faucet as needed to bring in fresh water from the water main, purchase a water filter, or consider replacing your pipes.  Iron is an essential nutrient and is not a health risk.

The color stays, even after you run a cold faucet

This is typically due to a temporary discolored water event in your neighborhood. Discoloration can happen when the flow of water suddenly changes in your area, causing natural sediments inside water pipes to be stirred up.  Report discolored water to the Public Works Department 509-967-5434. It may take a few hours for the discoloration to clear. Check to see if the water has cleared by running a cold water faucet for two minutes. If it does not clear, turn the water off and wait another 30 minutes before running it again. You may choose to drink bottled water while you wait for the discoloration to clear. While the water is discolored, limit your hot water use and avoid washing light-colored laundry. If you use a water filter, wait until the water is clear before you use it. When the water does clear, flush your faucets by running them for a minute or two, and clean faucet aerator screens if they’re clogged with sediment.

Blue, green, black, or white discolored water

Blue water or green water

This is commonly caused by new copper plumbing or existing copper plumbing that is corroding. Run your faucet as needed to bring in fresh, uncolored water from the water main.  Copper is an essential nutrient, but it can be harmful in large doses.

Black water or gray water

Rubber may be breaking down in your plumbing gaskets, or carbon pieces are leaking out of your household water filters. Replace both as needed. You may have iron or manganese adding color from old corroded pipes or from natural sediments inside water pipes that have been stirred up. Iron is not a health risk, but higher levels of manganese may pose a health risk.

White water or milky water

Fill a glass of water and wait three minutes. If the water clears from the bottom to the top, the discoloration is just tiny, harmless air bubbles in the water. These air bubbles can form when water temperature fluctuates or when there is more air in the water. If hard white particles remain, or you find them clogging your aerator screens, the plastic dip tube inside your water heater may have failed, or there’s mineral buildup inside the tank. Place the particles in vinegar and wait a few hours—plastic from the dip tube won’t dissolve, but mineral buildup will. Your water heater may need maintenance or repair if white particles remain.

Pink or grey stains or slime

This is caused by bacteria on surfaces in your home. These bacteria grow in moist environments. The bacteria commonly form small colonies in sink drains, create rings around toilet bowls, or appear on surfaces in the shower. These “biofilms” are like plaque that forms on your teeth, and you’ll want to clean toilets, sinks, and other moist surfaces regularly to keep them under control. Control humidity in your home and ensure good ventilation in bathrooms that have showers. Mold can also grow in these humid locations.