If your water service has been shut off for non-payment, you will need to pay all of your past due balance plus all applicable fees, which are a late fee, a disconnection fee, and a reconnection fee, before service will be restored.
The total amount of fees will either be $75 or $105 depending on when you contact the City. If you contact us and make a successful payment by 3 pm, your fees will be $75. If it is after 3 pm, your total fees will be $105. These fees are in addition to the past due billed charges. Please contact the City by calling Utility Billing at 509-967-3431.
Once the City has confirmation that the past due balance plus all applicable fees have been paid, water will be restored.
If you are unable to contact the City during business hours (up to 5 pm), please call 509-967-3431 and you will be forwarded to the Dispatch Center who will dispatch your water turn on request. Please do not attempt to give your payment to the employee who is turning on your water. Payments for after-hours turn on are due to Utility Billing by 10 am the next business day. If payment is not received by 10 am, your water will be disconnected again and all applicable fees will be charged.
If the water has been off for longer than one week, you or someone residing in the property will need to be there when water is reconnected to ensure the water pressures back up correctly. If it is been off for less than a week, you do not need to be there, however, if when the meter is turned on it is spinning and no one is at home, the water will be turned off again until you can be contacted. A spinning meter can indicate a leak somewhere in the system so as a courtesy to you if there is an indication of a leak we will not leave the water on until you can be contacted. There are no additional disconnection or reconnection fees if a meter is turned back off when a leak may be suspected.
Please note, the City will never call you and threaten you with shutting your water off and demanding immediate payment and/or personal information over the phone. If you receive a call like this, please do not give out any personal information to the caller.