What if I am late paying my bill?

Past due notices are mailed to property owners and account holders. You will be sent a late notice on or around the 26th of the month reminding you of the payment that was due. A late fee will also be applied to your account.

You will have until the 10th of the month to pay your past due amount and late fee. If the 10th falls on a weekend or holiday, the due date will extend to the end of the next business day.

This notice will be the only one you receive reminding you of your payment that was due and of your requirement to pay by the 10th.

If we do not receive payment by the 10th, your water service will be terminated and a disconnection and reconnection fee will be added to your account. If you would like to have your water service restored, you will need to pay the entire past-due amount plus the disconnection fee and a reconnection fee. The amount of the reconnection fee varies based on the time of day that service is requested to be restored.

Failure to pay your bill can subject you to additional late fees, disconnection and reconnection fees, and/or placement of a lien on the property in accordance with WRMC 13.90.040 through 13.90.130. Unpaid bills may be turned over to a collection agency for further processing.

Show All Answers

1. Where is the City Administration Office?
2. What if I am late paying my bill?
3. What if I am unable to pay my bill by the due date?
4. Can someone who is not on my account make a payment on my account?
5. Who can the city discuss my account with?
6. My water service has been shutoff, how do I get it turned back on?
7. What happens if I don’t pay my utility bill?
8. How do I pay the same amount each month?
9. Are there any discounts available on my utility rates?
10. What are Cross Connections and BackFlow testing?
11. What do I do if my water consumption seems high?
12. Can I have my services turned off while I am away from home?
13. Can I have my water temporarily disconnected to make a repair?
14. What day is my garbage picked up?
15. Will my garbage be picked up on a holiday?
16. Why was my garbage not picked up?
17. I would like to have another garbage can(s), how do I get one?
18. What do I do if I have not yet received the garbage can I ordered or the can I was told was going to be delivered to me when I set up my service?
19. Where should I put my garbage can(s) on garbage day?
20. Does the lid on my garbage can need to shut all the way?
21. Can I use my own garbage can?
22. How do I dispose of paint and other chemicals?
23. What recycling options are available?
24. What do I need to do to discontinue my service?
25. When will my irrigation service be turned on/off?
26. What if I have a sewer backup?
27. The owner of the property is deceased, what do I need to do?