What do I need to do to discontinue my service?

You can send your completed and signed Discontinue Form (PDF) request to the Utilities Department by email or by fax to 509-967-5706, mail, night drop, or in person at the City Administration Offices. The Administration Office is open between the hours of 8 am through noon and 1 pm through 5 pm, Monday through Friday.

If you are mailing, please do so at least ten days prior so that it will be received by the City within two days of your desired disconnection date.

A final bill will be sent to the forwarding address you provide on the request. Failure to receive a bill does not relieve you of your obligation to pay your final bill.

A discontinuation fee will be added to your final bill.

Please keep in mind that the City can only honor these requests by those persons who are listed on the utility account.

Please leave your garbage cans for the next occupant.

Show All Answers

1. Where is the City Administration Office?
2. What if I am late paying my bill?
3. What if I am unable to pay my bill by the due date?
4. Can someone who is not on my account make a payment on my account?
5. Who can the city discuss my account with?
6. My water service has been shutoff, how do I get it turned back on?
7. What happens if I don’t pay my utility bill?
8. How do I pay the same amount each month?
9. Are there any discounts available on my utility rates?
10. What are Cross Connections and BackFlow testing?
11. What do I do if my water consumption seems high?
12. Can I have my services turned off while I am away from home?
13. Can I have my water temporarily disconnected to make a repair?
14. What day is my garbage picked up?
15. Will my garbage be picked up on a holiday?
16. Why was my garbage not picked up?
17. I would like to have another garbage can(s), how do I get one?
18. What do I do if I have not yet received the garbage can I ordered or the can I was told was going to be delivered to me when I set up my service?
19. Where should I put my garbage can(s) on garbage day?
20. Does the lid on my garbage can need to shut all the way?
21. Can I use my own garbage can?
22. How do I dispose of paint and other chemicals?
23. What recycling options are available?
24. What do I need to do to discontinue my service?
25. When will my irrigation service be turned on/off?
26. What if I have a sewer backup?
27. The owner of the property is deceased, what do I need to do?