How do I pay the same amount each month?

We are pleased to offer our LevelPay Program for our residential customers. This calculates a twelve-month average based on your previous billing and consumption history. This average is a fixed amount that you will be billed for through December 31st of the year. In January, your average will be recalculated to become your new fixed amount for the calendar year. A recalculation could occur anytime, however, if the City deems it necessary.

If during the recalculation process, it is found that in the previous fixed payment you underpaid or overpaid for your actual use during that period, the amount of under or overpayment will become a part of the new fixed amount for the next calendar year. Exceptions apply if the over or underpaid amount is greater than $300.

If you do not have a full twelve months of history available for calculating your fixed amount, we can use the history of a previous occupant; however, an additional 15% will be added to the water portion of the calculation. To be eligible for LevelPay, you must meet the following requirements:

  • You must be a residential customer.
  • Your account balance must be paid in full prior to enrollment.
  • You must have an account history that is free of late payments and/or service terminations in the previous twelve-month period.

If you do not meet any of the eligibility requirements above, you may submit a written request to the City at, by mail, in person, or in the night drop to have your eligibility reconsidered.

To enroll in LevelPay, please fill out the LevelPay Enrollment Form (PDF).

Applications received prior to the 21st of the month will be effective for the next bill cycle. Those received after the 21st will not be effective until the following bill cycle. For example, a LevelPay Enrollment Application received on 8/21 will be effective for the bills that go out at the end of August. If the application is received on 8/22, LevelPay will be effective for the bills that go out at the end of September.

You can remove yourself from the LevelPay at any time. You may contact the City by email or call 509-967-3431 to make this request. A calculation will be performed to determine how much, if any, you over or underpaid during the period. Any overpayments will be refunded to you. Any underpayments will be added to your account and due with your next utility bill. Exceptions apply if the underpayment is greater than $300.

You must still abide by the payment due dates effective for any utility bill while enrolled in LevelPay. Failure to abide by the due dates can subject you to additional late payment fees and/or disconnection and reconnection fees, if applicable. The City reserves the right to remove you from the program if you have one or more late payments and/or service terminations while you are enrolled in LevelPay.

We can only accept these applications from those who are listed on the account.

Show All Answers

1. Where is the City Administration Office?
2. What if I am late paying my bill?
3. What if I am unable to pay my bill by the due date?
4. Can someone who is not on my account make a payment on my account?
5. Who can the city discuss my account with?
6. My water service has been shutoff, how do I get it turned back on?
7. What happens if I don’t pay my utility bill?
8. How do I pay the same amount each month?
9. Are there any discounts available on my utility rates?
10. What are Cross Connections and BackFlow testing?
11. What do I do if my water consumption seems high?
12. Can I have my services turned off while I am away from home?
13. Can I have my water temporarily disconnected to make a repair?
14. What day is my garbage picked up?
15. Will my garbage be picked up on a holiday?
16. Why was my garbage not picked up?
17. I would like to have another garbage can(s), how do I get one?
18. What do I do if I have not yet received the garbage can I ordered or the can I was told was going to be delivered to me when I set up my service?
19. Where should I put my garbage can(s) on garbage day?
20. Does the lid on my garbage can need to shut all the way?
21. Can I use my own garbage can?
22. How do I dispose of paint and other chemicals?
23. What recycling options are available?
24. What do I need to do to discontinue my service?
25. When will my irrigation service be turned on/off?
26. What if I have a sewer backup?
27. The owner of the property is deceased, what do I need to do?